Refunds & Returns

Last updated: October 25, 2026

We want you to be happy with every cigar. Because cigars are perishable, age-restricted products that depend on proper storage, our return rules are stricter than for most goods. Please read them before you buy.

Before pickup or delivery

• You can cancel a reservation at any time before it is handed over, at no charge.
• If you prepaid and cancel before handoff, we refund the full amount, including any delivery fee.
• Pre-orders take no payment, so there is nothing to refund. Just ask us to take you off the list.

Failed ID check or wrong recipient

If the purchaser cannot show a valid government photo ID proving they are 21 or older, or the person receiving the order is not the named purchaser, we will not hand over the order. The order comes back to the shop and, at your choice, we reschedule it with the named purchaser or cancel it and refund 100% of what you paid, including the delivery fee, with no restocking fee.

Missed pickup or delivery

If you miss your scheduled pickup window or delivery and we can't reach you, we hold your order for 7 days. After that we may cancel it and refund any prepayment in full, minus the delivery fee for a delivery attempt that was made.

Returns after handoff

• Sealed boxes: a full box with its factory seal unbroken and undamaged may be returned within 7 days of pickup or delivery.
• Single cigars and opened boxes: final sale once they leave our humidor, because we cannot verify how they were stored. This does not affect your rights for a wrong or defective item (below).
• Smoked, cut, lit, or damaged-after-handoff cigars: not returnable.
• Accessories (cutters, lighters, humidors, and similar): unused, in original packaging, within 14 days of pickup or delivery. Lighters must be empty of fuel.
• Returns are handled in person at a pickup time we arrange with you, and the original purchaser must bring the receipt or order details.

Wrong, damaged, or defective items

If we give you the wrong item, or an item is damaged or defective when you receive it (for example, cracked wrappers or a plugged cigar out of the box), tell us within 48 hours of handoff. We will replace the item or refund it, including the delivery fee if the whole order was affected.

How refunds are paid

• Refunds go back to the original payment method. Card refunds are issued within 5 business days after we approve the refund. Your bank may take another 5 to 10 business days to post it.
• Cash payments are refunded in cash or by another method we agree on.
• There are no restocking fees.
• Delivery fees are not refunded on a return of an order that was delivered correctly.

Questions or disputes

If something isn't right, please contact us first using the details below. We will work with you quickly and fairly before you need to dispute a charge with your bank.

Contact for policy questions

Rumyantsev Cigar Co., LLC
36 Akron Rd
Ephrata, PA 17522
Phone: 717-333-9327
Email: rumyantsevscigarco@gmail.com

You can also message us from the chat in the corner or the contact page. Sales are to adults 21 and older only.